Welcome to our FAQ page.
We are here to answer your questions and to keep your shopping with us as easy as possible. If you need anything else, just get in touch.
Delivery and shipping
Is shipping free?
Yes, shipping is free on every order within the United States. Full details are in our Shipping Policy.
How do I track my order?
Head to the track order page on our site and you can follow its progress from there.
How long until my order arrives?
Once your order is processed, the timing looks like this:
- Processing Time: 2 to 3 business days (Monday to Friday)
- Transit Time: 4 to 9 business days (Monday to Friday)
- Total Delivery Time: 6 to 12 business days
Refunds and returns
Can I cancel after ordering?
Yes, as long as it is within 24 hours of placing it. Reach out to our support team inside that window and we will cancel it for you.
What is your return process?
You have a 30 day window: you can request a return up to 30 days from the day your item arrives.
You cover return shipping, unless the item turned up damaged or we sent the wrong one. In those two cases it is on us.
What if my item arrives damaged?
If your item turns up with a defect, we replace it at no cost to you. Simply contact us and send the item back within 30 days. Our Return Policy covers the full details.
How soon is my refund paid?
Your refund goes out as soon as it has been approved.
It then takes up to 10 business days to show on the payment method you used, though the exact timing rests with your bank or payment service.
About the store
How do I reach customer support?
Everything you need sits on our Contact us page.
Do you have a store I can visit?
No, we sell online only. That is how we keep prices down and offer a wider range of products.
Which payment methods do you accept?
You can pay with any of the following:
- Credit and debit cards: Visa, Mastercard
- Mobile payments: Apple Pay, Google Pay, Shop Pay
Do you handle bulk orders?
Yes we do. Contact our support team and they will guide you through it.